Frequently Asked Questions & Answers (Q & A)

What is remote computer support?

With remote support, we are able to view your desktop and make use of your mouse and keyboard to perform any task needed, all through your high speed Iinternet connection! It is just as if we were sitting in front of your computer with you, and best of all, 90% of Onsite services can be done remotely & securely without requiring you to allow some stranger into your home.

Remote support travels at the speed of the Internet, anywhere you can find a connection, and is not shackled by the limitations of traditional on-site support. Mobility and highly efficient tech on-demand remote services are now being used in every aspect of the IT world, in every form of business and home enviornment.

All our remote services are Fast, Secure & Reliable every time! Say good bye to the trip charges, minimum service charges and long wait times often associated with traditional on-site support and hello to your JiffyTech.

The transition to remote support is so easy and cost effective that we can offer you unlimited support & tutoring for only $24.95 a month. There is no limititation to how much tutoring you can request and there is no limit to what we can teach you, if you are ready to learn.

 

What is Unlimited Tutoring?

What our clients are saying;

"When I first joined JiffyTune, I felt bad asking so many little questions; but they assured me that no question was too small and no answer too long. Now I am getting help 3 to 4 times a week guilt- free and can almost keep up with my grandson on the computer. Thanks guys."

- John Marshel. Redding, CA.

With one on one tutoring, we can teach you how to use the most cutting edge software & technology to enhance your life. You can make free calls to anyone in the world, touch up photos, organize & syncronize with family, rid yourself of email spam and so much more. Best of all we will teach you as much as you want to know for as long as it takes for just $24.95 a month. Call 1 (800) 473-5713 for more information.

 

What are the minimum requirements for service?

Operating System: Windows Vista, XP or Server 2003 - Internet Connection: Broadband (i.e., T1, cable modem, ISDN, or DSL) - Payment: Credit or Debit Card displaying the Visa or Master Card logo. Please note that we do not accept cash, checks or bartered baked goods in exchange for service.

 

How do I contact you to make an appointment?

You can call us at (800) 473-5713 to request assistance or you can download our JiffyTune.com Support Calling Card from this link and get help right away. - Download Now -

But before you do . . .

Please take a minute to familiarize yourself with the information found in the "Services" and "Security" sections of the site. They are full of important information pertaining to our services and all the messures we take to keep you and your informaiton safe, private and secure.

 

Do you guys offer Onsite support?

Nope.

We are proud to say that we are a purely remote support company, so we can help our clients anywhere, anytime they need us.

The only services we are not able to offer remotely are those that involve failed hardware, which account for less than 4% of our total support requests. Luckily there are plenty of computer professionals that do nothing but specialize in failed hardware related services, and for the other 96% of you there is JiffyTune.

 

How can you keep me safe and secure?

"TIP: The best Anti-virus & Anti-spy software on the market is free for home users. It begs the question; Are you paying for yours?"

We provide the software needed to remove viruses and spyware from your computer and keep it safe. We audit security settings, confirgure anti-virus and anti-spyware; scan computer and quarantine viruses.

 

Are you a Green PC company?

"Tip: You can save upwards of $30 a month by shutting your computer off at night. That is enough to cover the costs on our unlimited support & tutoring service."

Absolutely! And we can help you configure your PC settings to use less energy so you can save money and do your part for the enviorment. We also teach you the best practices for low cost computing.